Frequently asked questions

You can expect that you will have a 1:1 introduction to the Pilates Method and its underlying fundamentals to movement. Don’t worry if you forget some things or are unsure. Like anything practice makes perfect and we will build on this week to week. Wear comfortable clothing that you like to wear exercising but note loose shorts are probably best avoided unless you wear fitted shorts underneath. Bring a water bottle, towel and wear socks for your comfort and hygiene.
We don’t break our classes up into beginner, intermediate etc. With only 4 per class we can tailor the session just for your level and needs and this gives you flexibility on choosing a class time no matter what. Our online classes offer progressions starting off at beginner levels and working into more advanced stages so you have choice on where you fit into the session. There are specific classes with varying topics to also help you decided what you want to work on.
Absolutely, the wonderful world of Pilates provides modifications and variations to suit injuries and pathologies. We can work with your allied health professional to ensure you stay safe but get great results as part of your rehabilitation in the studio or online. The instructor will know of any concerns after your first consultation but if something new pops up there is an opportunity at the start of live classes to let us know. We want to keep you safe as best as we can.
Yes and you can choose any class at any time. Again we program Just For You so be sure to let us know if you are pregnant or even planning so we can have you in your prime both before and after Birth. We love our baby community that is growing! There are options for prerecorded online classes you can access as well if you have medical clearance.
Pilates is designed to assist those who are stiff and tight so we will help with your flexibility and what your body needs. This may include working on mobility of the joint but everything is approached in a balanced manner to work towards optimal body alignment.
Online classes are not recommended for anyone under 18 years old. If you are accessing the online classes on behalf of someone who is not 18 years old then you are representing that you are that party’s legal guardian and you will indemnify us for any losses or damage suffered as a consequence of failing to comply with these Terms.
You agree to indemnify us to the full extent from any and all third party claims, liabilities, costs and expenses on an indemnity basis that we may incur as a result of improper or illegal use of the subscription or services and any breaches of the Terms and conditions or support by you of a third party causing any damages or loss to us. It is expected that you take due care to and agree to indemnify us for any claims, expenses or losses incurred by us you may cause or contribute to such losses.

Passess and Memberships are recorded in the Punchpass system once you register. Clients will be notified when renewal is due and can reschedule, cancel or check credits. There are no minimum periods. If you go away or absent for a few weeks you just pick up where you left off.

Yes if your circumstances have changed you may request to cancel your membership and request a refund. Allow 7-10 days after the request for processing. No questions asked. You can also cancel your membership directly in the Punchpass software.

If you are having problems with your online bookings or subscriptions please email and we will endeavour to resolve this for you as soon as possible.

By joining as a member that you provide truthful information about yourself. That we have the right to terminate or suspend the subscription if we find that you have provided inaccurate information.

Upon joining you will be given access to the email subscription. Any passwords given is for the use of the clients only and is not transferable.

We use third parties to provide these services to you including payment processing, registrations and bookings. They may have access to personal information required to perform their functions. They will not use your information for any other purpose.

Upon payment you agree to use a valid credit card and pay all costs, fees, charges and applicable taxes applied. You will need to provide your full name, address, telephone number, email address, credit card or billing information. If the information is incorrect we have the right to refuse to continue with the payment and services put on hold.

We are not a medical professional and will not give medical advice. You should always refer to your medical provider or allied health professional. We encourage you to see medical advice before commencing an exercise program whether it is online or in studio.

In no event should we be liable for any injury or consequential damages except the exclusion of liability covered by the statutory consumer protection legislation.

Payment Security – We will not access your credit, debit card or other financial details for any other reason than to complete the sale at your request. All purchases are covered by the Australian Consumer Law. 

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