Privacy Policy

1. We respect your privacy

Thank you for visiting our website and/or App (“https://pilatesjustforyou.com/”).
We respect your right to privacy and are committed to safeguarding the privacy of our patients, App and Website visitors. This policy sets out how we collect and treat your personal information.
We also have professional and ethical obligations to protect your privacy and right to confidentiality.

2. What personal information is collected

a. We will from time to time, receive and store personal information you submit to the Website, provide to us directly or give to us in other forms.
b. Personal information is information we hold which is identifiable as being about you. This includes information such as your name, email address or any other type of information that can reasonably identify an individual, either directly or indirectly.
c. We may collect information about your health history, details about your current health and medications, health insurance details and billing and payment details.
d. Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

a. We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access the Website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
b. By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

4. How we use your personal information

We may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available.
We will use personal information only for the purposes that you consent to including to:

a. provide you with products and services during the usual course of our business activities;
b. assess whether we can safely provide you with our services;
c. contact you for follow up services;
d. administer our business activities;
e. manage, research and develop our products and services;
f. provide you with information about our products and services;
g. investigate any complaints;
h. provide you with newsletters and promotional emails; and
i. communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail.
You may opt-out of communications.

If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access the Website.
If the users account is deactivated by the user or gets blocked due to irregular activities, the user data will be retained by us for audit and legal purposes.

5. Disclosure of your personal information

a. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

b. We may disclose your personal information when:
i. making payment claims, and complying with audit and other legal obligations to the funder, health insurer, Government, regulatory or statutory body (including a court or tribunal);
ii. responding in an emergency situation.

c. We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

d. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

e. If we do disclose your personal information to a third party, we will request the third party to comply with this privacy policy.

6. Security of your personal information
a. We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

b. Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with these requirements and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.

c. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

a. You may request details of personal information that we hold about you. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us. A fee may be charged to cover the cost of retrieval.
b. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

8. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to mary@pilatesjustforyou.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

Please be aware that we may modify this Privacy Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on the Website. Please check back from time to time to review our Privacy Policy.

10. Website

a. When you visit the Website
When you come to the Website, we may collect certain information including browser type, operating system, website visited immediately before coming to our Website. This information is used in an aggregated manner to analyse how people use our Website, such that we can improve our service.

b. Cookies
We may from time to time use cookies on our Website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of the Website. We may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on the Website or other websites you visit.

c. Third party sites
We may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites

do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave the Website, to read the privacy statements of each and every website that collects personal identifiable information.